AM15 - Airport Crisis Management Présentiel
Dernière mise à jour : 24/03/2026
Langue/Language : Anglais/English
Secteurs/Sectors : Autorités de l'Aviation Civile/CAA Civil Aviation Authority, Exploitants aéroportuaires/Airport operator
Thèmes/Topics : Business, Management, Finance/Business, Management, Finance, Opérations aériennes/Aviation operations
Public : Cadres / Executives, Managers / Managers, Techniciens / Technicians
Public visé/Target audience
This course is intended for all current and future airport managers, and any person from consulting or service provider companies addressing the airport sector.
Responsable de stage/Internship supervisor
Vincent VIMARD / Nicolas DUTHILLEUL
Mail de contact/Contact email
Durée pédagogique réelle/Actual teaching time
18 h
Résumé/Summary
This course focuses on the external communication strategy to be developed in the management of airport crisis.
Objectifs de la formation
After completing this course, you will have learnt how to react to a crisis linked to a major event involving stakeholders of the airport community.
Prérequis
Being familiar with the airport sector
LEVEL OF ENGLISH:
TOEIC: 850 for 2-skill test; 785 for 4-skill test
IELTS: 6
Description
- Airport Crisis: best practices for crisis management
- Airport crisis: best practices for external communication.
- Airport crisis: points of view of the airline operator
- Benefits of Airport Collaborative Decision Making (CDM) for crisis management
Evaluation des apprentissage/Assessment of learning : Oui
Points forts/Key strengths
- Lecturers from the industry (ADP, Zagreb Airport, Air France, Luxair)
- Case study
- Alternate sequences of theory and exercises